Who Is In Your Entrepreneurial Community?

February 6, 2010

For the past few years now I’ve experimented with just about every method of coaching and mentoring that is available to solo professional and entrepreneurs.  All of them have their pros and cons.  But one thing that I’ve come to know for sure is that if you are in your own business, you need a great community of like-minded entrepreneurs around you.  Why?

  1. Running your own business is a solitary endeavor.  Decisions are up to you and you alone.  You need the perspective of other business owners to round out your own thoughts.  The perspective of your employees (if you have any) isn’t the same thing.
  2. Your own energy waxes and wanes.  I’m not talking about the moon or hormones, either.  The best business owners know that their own energy has to attract others to them – good staff, great customers, good deals for rents or whatever else.  And it is very hard to keep your own energy up where it needs to be without sometimes drawing from the good energy of others.
  3. Time inevitably puts you in the box.  What do I mean by this?  When you created your business you did it to put forward a new, not previously done type of business.  You felt what you had to offer was unique and special.  In other words, you were out of the box.  But as time rocks on, your own thinking gets boxed in by the very dailiness of what you do, by your own fatigue, and by the fact that others will emulate you.  To keep on re-creating a business that continually pleases and serves your customers, you need to keep yourself out of the box.
  4. Your ideas, although they are great, can be sharpened and improved by your entrepreneurial community.  Simply put, multiple heads are better than one.  Here’s a quick example of this.  In one of my own communities, a woman had a deal with a book publisher for her very first book.  But she was balking about what the publisher wanted to title the book, taking issue with both the main title and the tagline.  She brought it up in our next get together, only to find that her adamant opinion was not shared by a single one of us!  We all though the title was good and that, furthermore, the publisher knew what would sell much more than the author did.  As I pointed out, the author is the subject matter expert but her publisher is the marketing and sales expert for her book.  All but one of the entire community basically told her to suck it up.  And after she listened to us, she did!  She ended up coming all the way back around to what the publisher had suggested, with only a very minor one-word change.  Which leads me to my next point about the benefit of being in an entrepreneurial community….
  5. It helps you get your own ego out of the way, and think about what you offer from your customer’s point of view.  Believe you me, you will ONLY be successful if you offer what your customers want and need, not what you in all your wisdom think they need.

I could probably come up with a few more good reasons, but I think you, smart as you are, get the point.  It may take a village to raise a child, but it takes a community to foster a solo business.  I cannot even begin to list for you all that I have learned from constantly participating in my own communities.  I’ve gotten both wonderful, gentle, loving support and a sharp kick in the pants….and both have been beneficial to me.  It will be the same for you.

I’m excited to tell you that I’m forming a new community for solo business owners that will offer these benefits ( and more) in just about a month.  I’m calling it Private Matters because I’m creating a group to which you can bring your most private thoughts and worries.  These deeply affect your business, they matter.  So….in a nutshell….Private Matters.  It will be small, full of sharp thinkers and dedicated solo business owners, and  it will change you and your business in ways that you can only dream of.  If you feel you are a good match for Private Matters, you can e-mail me and I’ll make sure you get the application and information.

Meanwhile, keep your business focused on who you serve, what those people need, and how you can best offer products and services that meet those needs.  And remember to reach out for community regularly.  Both you and your customers will benefit.

(c) Sue Painter


How To Set A Goal And Make It Stick

January 30, 2010

When I speak, I often engage the audience, working interactively.  Why?  Because I know that the more we engage all our senses (not just our ears) when we hear new material, the more it helps us to anchor that new material within us.  I also know that anchored information will more likely be used when we return to our offices.  Instructional designers call this “transfer of training.”  Proving that what we teach is actually taken and used in someone’s work is the holy grail of professional training.

When you decide to set a new goal for yourself, how do you do it?  Do you sit down and make a list?  Do you write out an affirmation?  Do you simply think to yourself one day while you’re in the car “I need to do thus-and-such” and set out to do it?  Whatever your method, you can have a higher degree of sticking to your new goal if you include as many of your senses as you can to help you along.

There are several ways of doing this, and most of the methods I know work pretty well.  One that is popular right now is called Emotional Freedom Technique (EFT).  EFT is often used to change our emotional reaction to a certain situation.  For instance, if you get nervous speaking in front of people, you can learn to use EFT to say affirmations and tap yourself on specific points of the body.  EFT is nicknamed “tapping” because you actually do tap yourself repeatedly at specific spots as you are saying the sentences you construct about your goal — the change you desire.  I’ve used EFT more than once and if it is used consistently, it has worked for me.  To learn more about EFT, you can contact my friend Annie Wills, at Full Circle Coaching.

I’m going to give you another way to involve your senses and make your new goal stick, though.  It is often called VAK, which stands for Visual/Auditory/Kinesthetic.  I like VAK because it is another way to become an embodied entrepreneur.  Simply put, that means that you are engaged in your work with your heart, soul, mind AND body – and you are sure to be quite successful if you can achieve that!

So, to set a goal and put the power of VAK behind it, here’s what you do:

  1. Write your goal down.
  2. Close your eyes, and ask yourself “what will you see that will let you know you’ve attained your goal?”  Even better, you can give this question and the following ones to a friend and ask them to walk you through this and answer to her, out loud.  Take a breath or two, and see what pictures you get, what you’ll see when your goal is met.  You will probably get more than one vision.  Open your eyes, and write each of them down.
  3. Again, close your eyes and ask yourself “what will people say to you once you’ve reached the goal?”  After you’ve recorded your answer (or had your friend record it for you), try asking yourself “what will people say about you once you’ve reached your goal?”  And finally, ask what you would say to yourself when your goal is reached.  Record your answers, or have your friend do it for you.
  4. (This is my favorite part!)  Now, close your eyes again.  Ask yourself how you will feel when you’ve reached this new goal.  Really take some time to let this sink in, and see what feelings arise in you.  Once you have a good strong feeling going, ask yourself about the color, shape, texture, and even the temperature of that feeling.  Finally, ask yourself where the feeling is located in your body.  Record all your answers.  Don’t rush yourself, give yourself time to really get into the feeling of reaching this goal.
  5. Finally, ask yourself what belief you could state about yourself that will help you get this goal.  For instance, if you want to lose weight but always snack at night, could you create a belief about yourself that you are able to easily turn your attention from eating after 8:00 PM?  Work on this replacing your current belief that it is “impossible not to eat” or “I must eat because I get too fatigued, too bored, or too scared  not to eat at night.”  In other words, replace your negative self-talk with a positive belief in yourself as someone who is capable of doing what you want to do.
  6. Be sure to ask yourself if you foresee any reason NOT to reach this goal.  If you secretly think that being thinner will be bad in some way you will not reach your goal until you have put that belief to bed.  We almost always have a secret reason that we don’t want to do what we say we want to do.  I say I want to improve my auditory Spanish skills, but secretly I don’t want to put in the extra half hour a day to do that.  So, of course, I don’t!  Bring your secret reasons up into your consciousness, and you’ll go a long way to helping yourself get that goal.

The point here is to create a framework around you that helps support you in all your senses.  If you have a goal to grow a rose garden, you can close your eyes and envision the layout, the sunshine, the colors, and the smells for sure.  The more you can embody your goals, the more you’ll be able to make it stick.  Let me know how it works for you.

Does Your Business Suffer From Perfection Syndrome?

January 28, 2010

Perfectionism will kill your business. The goal that you have as a solo professional is to provide a service that solves the problem your customer has. If you do that, you’ll succeed. Notice that I don’t say you have to PERFECTLY solve your customer’s problem. In fact, if you push for a perfect solution you run the risk of putting your customer off, because you will begin to nit pick at tiny little things you are offering, and you’ll lose focus on the big picture.

This thing about perfectionism is controversial to talk about. We are taught to find the “perfect solution” to our customers’ problems. But here’s the thing, and it’s important to remember. Life changes for that customer almost daily. The customer herself can’t really articulate a “perfect” solution. She may think she can, but once her “perfect solution” is in place, things will change and she’ll find that she needs to tweak it a little bit over time.

The big truth is that there IS no ongoing, perfect solution for your own business or for your customer’s business, either. You plan a resolution to an issue and execute it, and after that you see what worked and what didn’t work. You change it around the edges a little bit and go again. Finding what works for yourself or for a customer is not a straight line. It’s a curving line, sometimes curling back on itself, sometimes meandering where you never dreamed it will go. To hold that as true and faithfully watch when changes are needed is the best practice for a solo professional. It’s the best practice for larger businesses, too, but they often become too inflexible and stodgy to execute in that way.

Here are two big problems I see with solo professionals who are trying to establish a business that makes enough money to be viable.
1. Fear of making mistakes, which manifests as failure to take timely action.
2. Trying to decide everything by logic rather than feeling into what might be best for their business or their customer’s business.

I’d much rather see a solo professional try something and fail, and then learn from what went wrong, than to be paralyzed from the fear of failure. Almost all successful business owners have made mistakes, and there’s no sin it in. The sin is in burying the mistake and failing to look at it closely so that one learns. I literally have to re-train a good portion of the clients I work with to actually tell me when something goes wrong! We get into this practice of trying to hide our mistakes, which doesn’t help us in the end.

Additionally, there is a great benefit to using your feeling sense to help make decisions for yourself and your customers. You might also think of this as using your intuitive sense of things rather than depending solely on logic. You can ask yourself a question, close your eyes, and get a gut feel or sense of the best answer. The more you practice this, the better you will get. It is a great addition (and sometimes a replacement) for deciding only by logic alone. In fact, most of the millionaire entrepreneurs I’ve interviewed over the past years tell me that when the chips are down and it’s decision-making time, they trust their gut. Not the figures, but the gut. That’s a great confirmation of using your feeling sense to help you made decisions. Sometimes things will not seem logical at all, but you have a strong sense it is the right path to take.

The truth is that there IS no perfection in this life, so trying to run our businesses from that place will never work. That is the wisdom that successful solo professionals have come to know. the next time you feel yourself fearful over making a business decision, take a breath, check your gut, and move forward. You’ll find that you will do better in the end than waiting for perfection to come.

Add Fun To Your Entrepreneurial Endeavors

January 24, 2010

Lately I’ve run across more than one budding entrepreneur who makes building a business out to be nothing but serious and a lot of turquoisehard work.  I’ve been pondering this a lot.  Our energy follows our thoughts.  When we hold only serious energy toward anything, it BECOMES hard to us.  We fulfill our own expectations.  We start believing that there is too much to do, too much to learn, and that we are overwhelmed.  Here are just a few examples I’ve run across in the past months:

  • It’s no fun to pay attention to weekly income and expenses.
  • It’s no fun to carve out the time needed to work on my business, not in it.

The truth is, your business will flourish the more you weave fun into it.  When we look forward to learning something new rather than thinking it will be overwhelmingly difficult, we create energy toward our own success.  When we hold our work lightly, it feels much less burdensome and hard.  We end up with a more positive energy toward the things we have to do.  We all know this, but when it comes to our work we sometimes tend to forget it.  We think we have to labor at our work, or keep it separate from our fun.

Dread has no place in your life as an entrepreneur.  You didn’t set yourself up to be the boss of you just to feel dread toward your work, did you?  :-)   One way to handle feeling too burdened or overwhelmed is to make sure you inject some fun and things you truly enjoy into your business.  Tiny pleasures or large ones, they all help you succeed in your work.

Here’s just a small example.  I’ve always loved the color turquoise, so to inject a little bit of fun into the work of updating one of my websites, I used it and asked Facebook friends what color to pair it with.  I ended up with a dynamic combo of my fav turquoise paired with peach.  I love it, and I had fun I had pulling it together.  (You can check out the result at suepainter.com.)  How fun it was to read the other day that turquoise has been named “color of the year.”

Often I encourage my clients to plan personal retreats to work out their stuck places and to work on their business planning.  These are fun despite being productive.  Go where you’ve been wanting to go, or return to a place you enjoy.  Not only does the prospect of a trip create a welcoming energy, you are so easily able to work on your business rather than in it, getting away from the day-to-day routine.  Go by yourself, or pair up with another entrepreneur who also wants to hammer out some work.  You can weave breaks into your day, walk on the beach, get a nice dinner, shop.  But for the most part, you are giving yourself uninterrupted time to invest in your business.  Don’t sabotage yourself by making this a family vacation, either.  It’s not – it’s for YOU.

You can also form a small Mastermind group with people you truly enjoy, and meet by phone or in person to help each other with business issues.  Make it fun – meet over a good bottle of wine, take a walk, whatever you enjoy.  For a while last year, I did this with another entrepreneur by meeting her to water walk and swim together.  We’d do that, then get into the warm therapy pool and stretch both our bodies and our views of our businesses.

Do you have staff or employees in your business?  In nice weather, try meeting outdoors with a picnic lunch.  Just think about ways to bring joy and pleasure into your endeavor.  You’ll benefit both in your spirit and your bottom line.  Think easy-peasy, not hard.  Think mastery, not failure.  Think simple steps, not big overwhelming project.  You didn’t put yourself in business to feel fearful, down or out.  You put yourself in business to serve others and create a world of work that meets your income and lifestyle wishes.  Fun will help you get there, even in small doses!

(c)  Sue Painter

Could Your Business Withstand A Disaster?

January 18, 2010

The plight of the Haitian people and their country is on everyone’s mind.  The images we see on the news are horrific, pulling at my heart.  Literally, Haiti will have to rise from the ashes like a Phoenix.  Even with massive aid from many countries, getting the country set up and the people well will take much time.

Disaster visits without warning and quickly.  On a personal level, it could be unexpected illness or the death of someone dear.  For your business, it might be  flood, fire, or an employee who causes harm.  Think about the small business owners in Haiti right now.  If their business is in rubble they have no way to make money even if they could offer what their customers need most.  If their business was left standing there is no security to protect it.  Already, many shops have been looted for their goods.  Some shop owners have simply opened their doors and emptied out their shop, giving away everything they have.

Your business will withstand disaster only to the extent that you have systems in place that you can lean on when something goes wrong without warning.  While this isn’t a comprehensive list, here are your main concerns.

  1. Are your business’s assets insured?  What would happen if a disaster caused you to lose your office or the equipment you need to carry out your business?  You can either buy insurance or self insure, meaning that you have set aside money that could immediately be used to replace your lost equipment and get your doors open again.
  2. Do you have back-up systems in place, and do you use them regularly?  Could you recreate your financial records easily?  Are your customer records secure and backed up either physically or electronically?
  3. Have you thought about how to handle the sudden loss of a key employee?  Do you have a comprehensive list of what that person does and how she does it?  Do you have a way to get additional help quickly if you lose someone to illness or accident?  The more you have your work systems documented in an operations manual, the quicker you can get up and running, back to making income.
  4. Have you planned how to handle your business if you become unable to work for a while?  Is there someone who knows enough about what you do to step up and fill in until you can work again?

If you are a business owner who truly depends on the money you make, it is vital to have answers to these questions.  What I see for many solo business owners is that even the slightest disaster shuts them down completely.  These owners ARE their business.  When they can’t work, there is no income at all.  Even an illness like the flu effectively shuts them down.  They’ve never thought about alternatives.  Often, the loss of momentum creates a negative spiral that the solo business owner never recovers from.  Their business just slowly winnows away.

One of my own businesses suffered a mini-disaster over the past few months, in fact.  In early December I had major surgery that I knew would keep me away from the massage clinic I own.  Plans were fully in place for my staff to take over my own work with clients.  My practice manager was prepped and ready to take care of management and administrative work that I normally handle.  My start date to come back to the clinic was set.  My clients were all informed and taken care of.  Well, while I was still in the hospital, the practice manager’s father was found to be terminally ill.  She left town and even now has not returned to work.  Four weeks after my surgery, I unexpectedly had to have a second surgery due to complications from the first, making it impossible for me to meet my return to work date.  One staff member left unexpectedly.  Suddenly, I was down to one hard-working staff member and what I could administratively handle by phone.  The systems I’ve put in place for that business saved my bacon, and allowed us to continue to serve clients, make money, and handle at least the bare minimum of administrative work.  While I used to chaff over the time it took to put operations manuals and back up plans in place, now I am very grateful that I had them.

Disaster don’t have to be as large as the Haitian earthquake to effectively shut your business down.  If you want to recover quickly and continue to make money, get your plans and systems in place and review them at least once a year.  Your bank account will show the results and your business will suffer far less than those with no planning at all.

(c) Sue Painter



Is It Time To Tear Your Business Apart?

December 17, 2009

Change is uncomfortable and scary for most of us.  Although we have varying levels of tolerance to change and risk, all of us have kneesome point where we avoid these things.  I’ve been a risk taker most of my life – I love exploration and adventure, and I know that my willingness to try new things, or do old things in a new way, has brought me much delight and success.

Still, like everyone else, I have my limits.  So it was with a great deal of fear, dread, trepidation and tears that I let Bill drive me to a hospital early Monday morning, where in a few short hours my left knee would be amputated out of my leg, and if things went well a new knee would be put in.  There was a chance that my knee was so injured that a new knee would not work.  So I had to let the haze of anesthesia settled over me, not knowing what I would wake up to.  Honestly, this was one of the hardest things I’ve had to do in my life.

Both in business and personal life, there comes time when we need to tear things apart, blow things up, be destructive.  And the truth is that we do not know what the outcome will be at these times.  What we do know is that the current situation and the road we are on is not working.  Plain and simple, we need to stop.

I’ve put together a road map that will help you to know when it’s time to tear things apart, and how best to prepare for it.  Here are some of the rules of the road we are on that simply won’t take us where we want to go.

  1. We tend to fear completely deconstructing things so much that we stay on the wrong road far too long.
  2. The longer we stay on the wrong road, the more we lessen our chances of a good outcome once we’ve finally torn things up.
  3. We spend too much time, energy, and resources trying to make the road we’ve been on work.  We make ridiculous accommodations that do not serve us, and we engage in more wishful and magical thinking.  Denial gains super-sized strength from our fears.
  4. We assign fear to those around us, assuming they will dislike what will happen when things are torn completely apart, and using that as an excuse for keeping ourselves on the wrong road.

In both our personal and business worlds, however, we can ruin ourselves and our opportunities to have what we desire by refusing the “blow it up, tear it up, deconstruct it” path.  Our secret ambitions or dreams for ourselves languish.  The outward signs of “living wrong” can include anger, bitterness, depression, constant excuses, wishful thinking (if only), blame, totally buying in to beliefs and stories we tell ourselves about why we can’t do something, being cynical, jealousy, and dishonesty with ourselves and others.  Ugh!

No matter what “it” is, force yourself to have the curiosity and honesty to consider what might happen after deconstructing what you have right now.  Don’t just list the “bad” things you immediately think about.  List all the possibilities you can think of, too.  Energy follows thought, so keep yourself on the possibility side of the list as much as you can. Rule number one?  You don’t have enough foresight and knowledge to deconstruct something alone.  Get help, give it time and attention, and move through the steps without continuing to tell yourself how scary or wrong it is once you’ve made up your mind.

  1. Consider the alternatives with at least three people.
  2. Find the very best people to help you.
  3. Make sure you like the way they approach things and their energy.
  4. Enroll your significant others – friends, business partners, family members, support staff.
  5. Ask these people to tell you their own fears about the deconstruction.  This helps clear the air and prevent sabotage.
  6. Set up a timetable for when you will end the old and what all the steps are for the new.
  7. Make it as easy as you can on yourself.  Clear the calendar of other demands.  Whatever else you do, hire it done or stop it for a few days.  Maybe you get someone to shop, cook, and clean for a few weeks so that’s totally off your mind.
  8. Gather up your courage, quit listening to the “backtalk” from yourself and others, and  take one step.
  9. Keep going through your steps with determination, even when you begin to doubt or run into an unexpected hurdle.
  10. Remind yourself that what you have been doing DOES NOT WORK and that you are now creating a new order of things.  You are not reaching for perfection, you’re reaching toward a solution that will actually get you what you want.
  11. Be honest to yourself and others when you have “doubt days” – get it out of yourself to prevent self-sabotage.
  12. Once a day, look at the big picture.  Remind yourself that the road you have been on DOES NOT WORK.  Give yourself credit for each step along the way.
  13. Work diligently on the new road. Don’t go back and wonder if you’ve done the right thing.  Whatever you are doing, it’s probably more right than the wrong thing you were doing.

As I write this, I’m in a rehab hospital learning how to use my new knee.  Yes, I did get one!  It’s been painful and hard, and it’s easy to fall into doubt that I’ll ever get the pain to stop or that I will be able to bend my knee very well.  Like everyone else who goes through this, I’ve had my few days of “hitting the wall” and wondering why in the world I ever did this to myself.  But my surgeon is expert at his craft and at reminding me where this can take me.  My teachers and friends remind me of the truth about how things were just a short week ago.  My new “knee friends” share every setback and success with me over meals and in the hallways.  And the hospital staff support me completely, from helping me get a shower to making sure my pain medications are delivered right on time.  I’m off the road that was getting me nowhere, and would have never gotten me where I want to go.  This road is “more right” than the road I was on.

No matter how big it is in your business or personal life, have the courage to say aloud “this road is over.”  You might find out that tearing something up is actually the way to create what you’ve always wanted.

(c) Sue Painter



Why Retreats For Entrepreneurs Help To Build Business Success

December 2, 2009

Entrepreneurs are “on” just about all the time. We’re the business owners who juggle more than one role in the business. We often wake up with new ideas swimming in our heads. We see possibilities where others don’t. In fact, we often have too many ideas for our own good!  It’s widely known that solo professionals and entrepreneurs suffer from what is called “bright shiny object syndrome” – that is, we have so many ideas that it it sometimes hard to keep our focus on the one we’re working on right now.

Most of us are busy not only within our business, but also have roles in family and community, as well. As our business begins to take off, we have less of the quiet time we need to work “on” the business rather than “in” the business.   And, because we expend a high degree of energy, we need respite.  In fact, where we get our new ideas and renew our energy is often while we are on retreat.

My formula for fantastic business success is to regularly pull myself away from my business. This stretches me in several ways.

  1. It forces me to train employees and trust them to run day-to-day operations while I am away.
  2. It forces me to clear my calendar and budget for personal business retreat time.
  3. It helps me keep my own ego out of the business and put my attention on the present and future possibilities.
  4. It forces me to change my daily environment, literally getting a fresh perspective for myself and my business.

In fact, one mark of an entrepreneur who thinks too small is one who insists he cannot get away from his own business.  This a sure sign of overwhelm, fatigue, and over-control.   Here are five tips for how to do quarterly business retreats that will refuel you and your business.

  1. Decide what is really nurturing for you, and select accordingly. Your body and spirit may need anything from physical exertion to sunshine.
  2. Stay within your budget.  Retreat centers range from free (monasteries) to the ultimate luxurious destination.   Don’t stress yourself more by going into debt.
  3. Plan far ahead.  Clear your calendar 3 to 4 months ahead of time.  This gives you plenty of time to make travel arrangements and a bit of time put away some money.   It also gives you something to look forward to, a time you know you’ll rest.
  4. Put away the guilty feelings.  It is a gift to model self-care and nurturing to those you care for.
  5. Enter and come back lightly.  Schedule a lighter day before you go and when you come back.  You’ll reap more benefits if you are not pressed to the last minute before you leave, and have a day to acclimate when you return.

Think about your work style and take what you need with you.  A few pads of paper, pencils or pens, a computer, a list of ideas you’ve had and need to assess, a list of problem areas you need to think clearly about should all be in your briefcase.  Because I work on computer, I will only go places where I can get Internet access.   Which, these days, is just about anywhere!

Make your retreat a combination of rest, daydreaming, good food, activity, and work time.  Your mind will clear and you will gain instant focus on things that have been bugging you as your mind, body, emotions, and spirit relax and renew.   Things that seem truly frustrating and unending will suddenly become clear.  You’ll find yourself making decisions you’ve wallowed on about and wondering why you thought it was so hard!

I recommend quarterly retreats, a week at a time.   At the least, get away for 4 days.  Stay away from e-mail and the phone as much as you can, and at the most check it only once a day.  Take a break from social media, too.  Your business issues will lessen and juicy new possibilities will flow.  You’ll get back home enthused and renewed, and that alone boosts your business success.

(c) Sue Painter

How Putting Off Planning Costs You $$

October 25, 2009

Something I often encounter from budding entrepreneurs is strong resistance to spending the time and money to slow down, sit down, and seriously dig into their financial situation and future planning.  Two people I worked with not long ago give me great examples of the high cost of putting off “taking a good look” at how things are and could be.

Entrepreneur Number One (we’ll call her Melinda) has been in business a few years now but finds herself unwilling to face the new skills she needs to learn in order to handle the big growth that could come her way.  Eventually, the pain of not looking became stronger than the pain to look, so Melinda booked a day with me, fearful though she was.  One of the costs of her waiting was that her energy, enthusiasm, and belief in her business success had flatlined.  Melinda had taken on some debt to grow her business, but then because she felt guilty about the debt and didn’t really want to face it, she’d failed to keep up her bookkeeping and had no idea where she was in terms of sales, expenses, and accounts receivable.  Her guilt drove her to describe herself as “in debt and making no money.”  Yet she really didn’t know if that were true or not.  As we talked about this, her emotions came to the surface and she realized that constantly telling herself that she was in debt and a failure had drained her faith in herself – a far greater cost than actual financial debt.  Melinda needed to step up and act like the successful entrepreneur she is.  In her case, that means getting a weekly cash flow statement from her bookkeeper, keeping her pulse on her true operating costs, and letting go of trying to do everything herself in a wrong-headed effort to save money.  As we developed a comprehensive list of business systems that Melinda will put in place, she came up with an idea that not only would save her own staff production time, it could easily be a product that she could sell to others in her industry.  This one idea will more than reimburse Melinda for the day she spent with me – and more to the point, with sales to others she can probably erase at least half of her debt.  Melinda paid dearly for putting off this day – in energy, self-doubt, overhead that was increasing because it wasn’t being watched, production time for her staff, and a missed opportunity to sell to others. 

Entrepreneur Number Two (we’ll call her Amy) mentioned to me that she had been wanting to go on a personal retreat to do business planning for a long time.  “How long,” I wondered out loud to her.  “Six months, at least,” she replied.  Amy’s willingness to let everything else come first before she took personal time for herself and her business came close to costing her the chance to more than double her income.  It’s not what you will SPEND on your personal retreat, it’s how much it costs you to remain in the same place and fail to take action for moving ahead.  Amy tole me that she wants to hit six figures in a year.  She has the capability to do that, but not if she doesn’t change her mindset and her business model quickly and drastically.  For instance, one reason she has put off going for a 3 day personal retreat is that she doesn’t want to lose work that in essence pays her about $25 per hour.  But during her “business makeover” retreat time, she can easily generate ideas and plans that pull her up to an average hourly fee of $100.  Until she plans it, that higher hourly fee won’t happen, and neither will her six figure income.  It COSTS MONEY to stay stuck.  Doing what you have always been doing is only going to get you the very same result you are getting now.  So, if you want a different result in  your business, take the time for that personal retreat.  Set your goals, make your plans, and get on down the road.  Your bank account will thank you in the end!

(c) Sue Painter

3 Ways to Become an Entrepreneur Even If You Work for Someone Else

October 10, 2009

I’ll bet you have known people who are very successful in their work, even if they work for someone else. Maybe the person is a hairdresser working in someone else’s salon, but over time that person has created more following than anyone else in the salon and has a good reputation around town. Maybe the person is an administrative assistant and you notice that the office she manages seems to answer requests faster than other offices in the organization. There is finally a name for this type of person, and the name is intrapreneur. Intrapreneurs thrive and are highly successful in an organization. They like and need the structured system, and they don’t want to assume risk. Yet they add value over and above what their job description says. They improve systems, service customers well, or are extremely creative about solving problems within the confines of what the organization will allow.

Many entrepreneurs hone their skills within an organization before going out on their own. I did, and I know hundreds of others who have done the same. The confidence built by working with a structure encourages some entrepreneurs to decide to leave the structure  – they become willing to take on the risks themselves. If you are an intrapreneur right now, and you’ve decided you want to leave the organization and do it yourself, here are three ways to make it work.

  1. Start saving at least 10% of your money so that you’ll be able to monetize your new business when you go out on your own.  In other words, tithe to yourself.  Keep your job while you build funds to carry you through the opening months of your soon-to-be business.
  2. Develop a “leave the 9 to 5″ work plan.  Set a date and then start working through the details.  Build your plan for your new business, for sure, but also build your exit plan.  The two plans should be seamless and supportive of each other.
  3. Start an informal advisory board for yourself and your new business.  This can include supportive family members, friends, other successful entrepreneurs, or a coach.  Share your plans and get feedback.

There are dozens of other ways to help yourself toward becoming an entrepreneur.  But these three things are a great start and will give you structure.  As an intrapreneur, you are used to structure.  Make it and take it with you, and you’ll be firmly on the path to success.

(c) Sue Painter




Collaborative Marketing – Do You Really Give More Than You Receive?

June 3, 2009

As a member of many associations and groups over my ever-lengthening life (!) I’ve come upon the issue of parity more than once. It usually raises its head when one person in the group complains about “giving” more than “receiving” or accuses others in the group of “ripping off” what the person considers to be valuable that he or she is having to share.

This often comes up in networking groups, for instance, when someone feels that they “give” more contacts, resources, information, and leads than others in the group – and it usually arises from a feeling of lack and smallness in the very person who believes she (or he) is giving so generously “without receiving in equal measure.”

The truth is that parity can absolutely never be measured one for one. We don’t know what any one new person added to someone’s mailing list will bring or not bring to that list in terms of value. We can’t go down the road of thinking that way or the group becomes, eventually, a snarky little group whose members all believe that they are of greater value to the group as a whole than the other members. We don’t know this, and once we begin to buy into that belief and philosophy it goes against the universal laws of abundance, openness, and love. One – even one – new person who is added to my list may be a “connector” – a person who forwards my offerings to so many people that that one person is solely responsible for 20 or 30 other new people to my list. And on the other hand, I may get 25 people from someone else who has a huge list but has on it a ton of people who never purchase a single thing. We never know. We cannot honestly nor from a basis of collaboration and abundance judge the value of any one person or any one “collaborative” effort. Entrepreneurs who begin to think and speak and act from that place go down a misguided path. The trouble with that path is that it begins to poison the well that we all drink from. It comes from a ground of scarcity, not abundance. It comes from a ground of fear, not love.

Sometimes the smallest, most quiet person has the longest arm and deepest reach. In my massage clinic I have a “customer” who has never been on my table at all and yet over the past eight years she has referred over twenty people to Touch Therapy Center, and they, in turn, have referred more. That’s just one example of how inexpert and rash it is to judge that we are giving or receiving “more or less” than someone else we have contact with. It’s a great example of the complete unreality of the issue of parity. We just never know where even one person will lead. Sometimes quieter people have much more depth and value than we may think. To start judging that “I give more than you give” is scared, small-minded, contracted, selfish – all lesser energies that do not lead to openness and abundance. Think about the ramifications downstream before you get up in arms about parity and buy into the belief that you give more than you receive.

(c) Sue Painter

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