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You are here: Home / Marketing and Business Development / Are You Serving A Lot of People But Not Making Money?

Are You Serving A Lot of People But Not Making Money?

November 22, 2012 by Sue Painter 6 Comments

You might think that hard work always pays off. Not so at all. You might think that only a business as small as yours would have the problem of serving a lot of people but yet not showing much (or any) profit. Not so. In fact, if you find yourself serving a lot of people but not having much to show for it in your bank account, you’re in great company. Consider Facebook. It says that it serves over 1 billion active users who check in to Facebook at least once a month. And yet Facebook’s net loss for 3rd quarter 2012 is $59 million. How can that be?

Here’s how it can be. What Facebook is struggling with is what Michael Port calls “investable opportunities.” That’s part of his Book Yourself Solid system (I’m a BYS certified coach). For the vast majority of Facebook users, everything is free. You can do most anything you set out to accomplish on Facebook without spending a dime. Only recently has Facebook started offering investable opportunities to its users – the “promote this post” feature. Facebook’s problem is that most of us who use it are not customers – at least, not yet. We’re freeloaders. We’re prospects who have not yet been offered an investable opportunity that is compelling enough to switch us from prospects to customers.

If you are working hard, serving a lot of people, and don’t have much to show for it I’ll just about guarantee you don’t have a good mix of investable opportunities for your prospects. And I’d bet you spend a lot of time giving your expertise away for free, just like Facebook, and not leading the freeloaders to what you want to offer them next.

Here’s a few of the “I’m giving it away for free” activities you are probably doing.

  • Speaking for free without a proper introduction and no ability to collect the names in the audience, make back of the room sales, or make an investable opportunity (an offer).
  • Offering hour-long free strategy sessions in which you offer solutions rather than fully explore the problems, and at the end of which you have no standard way to invite the prospect to continue the conversation by working with you.
  • Offering free resources through your e-zine, your blog posts, or through social media without a follow-on campaign in which you offer an investable opportunity.

I’ve done this, too. Back about 5 years ago I was booked for breakfast, coffee, lunch, and tea almost every single day of the week by local people who wanted to get to know me, but who in reality came with a list of questions and picked my brain. It took months of this for me to realize that not one of them would do any follow-up work with me (crying poor). Heck, not one of them even bought my meal! My bad, totally. I should have had a much better system in place to bring prospects into clients – and now I do.

If you are in the box of “I’m working my butt off and I have little to show for it” I invite you to take out a sheet of paper and list all the ways you are giving your expertise and experience away for free, without asking for the sale. There’s nothing wrong with free, but there’s nothing wrong with transforming your free work into paid work after the freebie, either. You’re running a business, not a charity. Firm up your list of investable opportunities and, armed with this, go out and do your free work. Remember this mantra “free work with investable opportunity equals a successful business.”

If you want to know more about investable opportunities and how to get yourself in a safer and more profitable position, I invite you to sign up for my totally complimentary 7 part e-course based on Book Yourself Solid principles.  It’s called Seven Essential Strategies To Getting More Clients Now and you can get it by clicking this link.

Meanwhile, please leave your comments below, I’d love to hear your experiences with giving it away and not making an investable offer.

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Filed Under: Marketing and Business Development Tagged With: Business Growth and Development, How To Make More Money, Personal Growth for Business Owners, Sales Conversations, Success in Business

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Comments

  1. Trudy Scott, Food Mood Expert and Nutritionist says

    December 1, 2012 at 5:49 pm

    Hi Sue
    Oh yes I totally relate to those lunches (I have usually been treated to lunch fortunately!) and the free talks. Love Jennifer’s getting lunched term – ha ha!
    I really like your mantra “free work with investable opportunity equals a successful business” and plan to do your exercise to make sure I’m on track always.
    I have a question – what do you say to free talks where you can’t sell at all ie zero investable opportunity? say no?
    Thanks
    Trudy

    Reply
  2. Tiffany deSilva says

    December 1, 2012 at 10:42 am

    You’re right on the money, Sue!

    Many of us have experienced the “brain pickers” and the “free loaders.” I love that term “get lunched”–that is too funny!

    In regards to the “investable opportunities” concept, I have found in my work with women entrepreneurs, in particular, that it often stems from 3 things: 1) Not having a solid profit structure set up and 2) Devaluing their services (way over-delivering, discounting, giving away free services all the time, etc.) 3) A discomfort around asking people do business with them (dislike marketing and sales). You gave some great examples of this in your post.

    Your ebook sounds like a great place for folks to begin to get a handle on this.

    Reply
  3. Mary Ellen Miller says

    November 28, 2012 at 3:21 pm

    Sue, I think we’ve all “got lunched” as Jennifer says! Don’t you just love that “I need to pick your brain” comment? It is so commonly used with creatives like us. Thanks so much for the great reminders. Your course sounds fabulous!

    Reply
  4. Katherine C. H. E. says

    November 28, 2012 at 12:31 pm

    I love the term “investable opportunity.” And, the way you model exactly what you describe — the way it CAN be done for profit$ XO, Katherine.

    Reply
  5. Jennifer Bourn says

    November 27, 2012 at 9:40 am

    Sue – Ahhhh the perils of “getting lunched.” I too was there a few years ago … so many meetings with so many business owners who wanted to “pick my brain” … and so little return on my time! It too took me a while to realize that “Can I pick your brain” really means, “Can I get free consulting – I think you’re good, but I don’t value you enough to pay you.”

    When I started saying no to those lunches, coffee dates, and dinners, people did get mad … and I stood my ground. I used that time to work ON my business instead and guess what? My income went up!

    Thanks for the reminder to value our time and our talents!

    Jennifer Bourn

    Reply
    • Sue Painter says

      November 27, 2012 at 9:44 am

      LOL Jennifer, I’ve never thought of calling it “get lunched” that’s hilarious! Sounds like we have learned the same lesson, you and I.
      Sue

      Reply

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