You can build a solid partnership with your virtual team and avoid feeling like you're constantly disappointed in the support you get. And if you are a virtual assistant (VA), online business manager (OBM), or a project management (PM) team you can … [Read more...]
Customer Loyalty – Clients Are Watching What You Do
I've been in business long enough to know that customer loyalty is formed over small acts and can be lost quickly. You never know. You just never know when what you say to a client or customer has a big impact, or impresses that person.I have had … [Read more...]
Dining in New York City – Customer Service Tips from Danny Meyer
Customer Service Tips from Danny MeyerIf you've eaten in Manhattan very often you've probably enjoyed one of Danny Meyer's restaurants. From the comfortable and chic Union Square Cafe to the famous Gramercy Tavern, Meyer's restaurants give you about … [Read more...]
Be Number One To Your Clients
Why am I writing this week about being number one to your clients? This coming Sunday will be my very first Mother's Day without my mom, who passed away in March. I always called her "Number One Mom" and back in time actually found a gold necklace … [Read more...]
How To Apologize to Customers – Land’s End Marketing Mistake Follow-up
Here's a follow-up about how to apologize to customers. In one of my recent video blogs (vlogs) I talked about offering useful bonuses to your clients or customers and told the story of a recent Lands' End magazine bonus that involved a bare-breasted … [Read more...]
- 1
- 2
- 3
- …
- 7
- Next Page »
